Terms & Conditions
Ordering And Availability
You can order directly from our secure on-line store. You can pay by using our Secure On-line Credit Card Payment facility.
All PhiHarmonics Ltd (PhiHarmonics) On-line Credit Card Payments are handled by The Payment Service ProviderPayPal. This means that they all take place on a Secure Server and all transactions that take place are encrypted between your browser and the server. Nobody is able to obtain your credit card details nor other information. Of equal importance is the security which surrounds the payment system. By making use of PayPal we have the most sophisticated online trading system available. It allows us to safely process your credit card payment with the bank, and complete the financial transactions securely behind protected firewalls. No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email. For more details about PayPal, visit the PayPal web site at http://www.paypal.com
In order to keep you fully informed on the progress of your order, we will send you an e-mail when we receive your order, and another when we dispatch your order from our warehouse, confirming the date, contents and method of delivery. Please allow 7-28 days for delivery of your order.
- Coming soon: This indicates that this item has not yet been released. You can request that a mail be sent to you immediately that this item is released.
- Unavailable: This product may be out of stock with our supplier. If you would like to purchase this product, you can request that a mail be sent to you when this product becomes available again.
Lost or missing deliveries
If you have recently placed an order and you think the delivery of your item/items is overdue, you can enquire about the status of your order by sending our Customer Services an e-mail at firstname.lastname@example.org (Please include the Order Number). You will receive an update of your order status. In spite of all our efforts, there can sometimes be unforeseen delays in delivery. It may be worthwhile contacting your local postal sorting office as it is possible that they have already tried to deliver your package but were unable to.
Returns And Refund Policy
At electrodots.com we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.
Cancelling an item
To Cancel or Change an Order please email Orders@electrodots.com.
If your order has not yet been shipped, the order will be cancelled at your request with no additional charge to you. If you were charged for the product your credit card will be credited. You will receive an email confirmation upon our cancellation of the order. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. To cancel this contract, please fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. Please call us on +44(0)1822 853810 for the return address. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you would be liable for postage and packaging costs. Once the goods have been returned and verified to be in an unused condition, your credit card will be credited for the purchase price less our original shipping costs to you.
You can always return items if they are defective. Occasionally a product is damaged in transit or is not working properly. We ask that you inspect your package as soon as possible after receipt for shipping damage and to see that the item works properly. If your item appears to be damaged in transit please report it, if possible, to the person who delivered it. Then call our Customer Service for a replacement. If your item showed no shipping damage but is not working properly notify our Customer Service describe what is wrong. We will discuss your options for reshipment of a replacement item as well as arrange the pickup of the defective item. Any initial defects must be reported to us within 72 hours of item receipt via phone, fax or email.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us.
To return an item
To return an item, please enclose a note giving the reason for the return, wrap the package securely and call us for return address. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.
Please note: We will send you an e-mail to let you know when we have processed your return.
Return Policy Requirements
We hope that you will be 100% satisfied with your purchase. However, if within 30 days upon receipt you are not satisfied with your order, please contact us immediately. Please email us Orders@electrodots.com or call us on +44(0)1822 853810 for return address before you send anything back. You are responsible for the cost of shipping the unwanted item back to the specified destination. All returnable items must be in "as-new" in the box condition including the original manuals, warranty and other paperwork that may have shipped with the product. We suggest you keep your original box for any purchase in case you need to return it to receive proper credit. Once the item is received by the distribution centre and is verified to be in unused condition, your credit card will be credited for the purchase price less our original shipping costs to you.